H2m Terms & Conditions – Complete Platform Usage Guide

In these Terms & Conditions, the following words and phrases carry the meanings defined herein unless the context requires otherwise:

• "h2m" refers to the online betting platform operating under the domain h2m.wine, including all services, games, and features offered therein.
• "Member" or "User" refers to any individual who has registered a valid account on h2m and uses the services offered on this platform.
• "Account" refers to the personal account registered by a member at h2m to access all available services.
• "Account Balance" refers to the total funds in Malaysian Ringgit (RM) available in a member's account at any given time.
• "Bonus" refers to any additional credits, promotional offers, cashback, or other rewards granted by h2m to members in accordance with the specified terms and conditions.
• "Live Match" or "In-Play" refers to bets placed while a match or sporting event is in progress in real time.
• "RNG" stands for Random Number Generator — a system used to produce random outcomes that determine the results of casino games, lottery, and virtual sports at h2m.
• "MYR" or "RM" refers to Malaysian Ringgit, the official currency used for all transactions on h2m.

Any reference to gender in these terms applies to all genders. Section headings are provided for ease of reference only and do not affect the interpretation of the content.

To register and use h2m's services, you must meet the following eligibility requirements at all times:

• Aged 18 years of age or older at the time of registration and throughout your use of the platform.
• Register with accurate, complete and up-to-date personal information — including full name, national identification number, an active Malaysian phone number, and a valid email address.
• Never been banned or prohibited from using any online betting platform by any relevant authority.
• Is not currently enrolled in an active self-exclusion programme on any betting platform.
• Registering an account for the use of personal use only — not for third parties or business entities.

By submitting the registration form, you confirm that all information provided is accurate and truthful. Any false information submitted during registration may result in account termination and forfeiture of the account balance, subject to an internal h2m investigation.

Each h2m member is only permitted to hold one active account at any time. Registering multiple accounts — even with slightly different information — is strictly prohibited and constitutes a serious breach of these terms.

Members are fully responsible for:

• Keeping their h2m account password and login credentials confidential at all times.
• Ensuring that no other person uses their account, including family members or friends.
• Notifying h2m immediately via customer support if they suspect their account has been accessed without authorisation.
• Updating your account information whenever there are changes to your phone number, email address, or banking details.

H2m will not be held liable for any losses arising from a member's failure to secure their own account. All activity carried out through a valid login is considered to be that of the respective member unless there is strong evidence to the contrary.

H2m accepts deposits only through approved Malaysian payment methods. All deposits must be made in Malaysian Ringgit (RM) and from an account held in the member's own name.

Successfully processed deposits will be credited to your account balance within the timeframe stated above. If your deposit has not been credited within the expected time, please contact h2m customer support with proof of the transaction for prompt investigation.

Members may request a withdrawal of winnings at any time, provided the following conditions are met:

• The minimum withdrawal amount is RM 30 for e-wallets and RM 50 for bank transfers via DuitNow or FPX.
• Identity verification (KYC) has been completed for the account in question.
• There are no outstanding bonus wagering requirements on the balance you wish to withdraw.
• The withdrawal method must be in the same name as the member registered on the h2m account — no third-party withdrawals are permitted.

Withdrawal processing times are as follows: winnings below RM 10,000 are typically processed within 5 to 15 minutes. Withdrawals between RM 10,000 and RM 100,000 may require additional verification within 1 to 4 hours. For jackpots or winnings exceeding RM 100,000, the verification period is 4 to 24 hours to ensure all security checks are properly completed.

H2m does not charge any processing fees on withdrawals. However, your e-wallet provider or banking institution may apply a small charge in accordance with their own policies, which are outside h2m's control.

H2m offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to the specific terms stated in each respective promotion. The general conditions that apply to all h2m bonuses are as follows:

• Every bonus comes with wagering requirement that must be met before the bonus balance can be withdrawn as cash.
• Bonuses may only be claimed by eligible members who meet the specific eligibility requirements of each promotion.
• Each member is entitled to claim each type of bonus once only, unless otherwise stated in the relevant promotional terms.
• H2m reserves the right to void any bonus suspected of being obtained through fraud, system abuse, or a breach of these terms.
• Bonuses are non-transferable between accounts and hold no cash value until the wagering requirements have been fully met.
• The expiry date for bonus usage will be stated in each offer — any bonus not used within that period will expire automatically.

All games available on h2m — including Live Casino, blackjack, lottery, virtual sports, and other games — are operated using an RNG system that is independently audited and certified by qualified international technical bodies. This ensures that all game outcomes are genuinely random and cannot be manipulated by any party.

Game category-specific rules:

• Live Casino & Blackjack: Live Casino games follow internationally accepted standards. The dealer's decision is final. In the event of a technical disruption during a game, h2m will refer to official server records to determine a fair outcome.
• Lottery (4D, Keno, Lucky Draw): All lottery draws on h2m use audited RNG. Announced results are final and cannot be disputed. Purchased tickets remain valid until the next relevant draw takes place.
• Virtual Sports: Virtual sports matches are generated by computer systems based on audited algorithms. Odds and results are free from any external influence. Players cannot stop or suspend a virtual sports match once it is in progress.

Minimum and maximum bet limits for each game are displayed within the respective game interface. h2m reserves the right to adjust betting limits at any time with reasonable notice to members.

Sports Betting on h2m covers both pre-match and in-play wagering across more than 30 sports, including EPL football, Malaysia Super League, Malaysia Open badminton, cricket, tennis, basketball, and e-sports. The specific conditions for Sports Betting are as follows:

• The odds applied to a bet are those displayed at the time the bet is confirmed — not the odds in effect when the payout is processed.
• Confirmed bets cannot be cancelled once placed, except in cases where h2m detects a clear technical error in the odds display.
• H2m reserves the right to void bets and refund stakes in exceptional circumstances, such as changes to match format, venue transfers, or force majeure events that fundamentally alter the basis of the bet.
• Features Cash Out available for most in-play and pre-match markets. The Cash Out value offered at any given time is final once accepted by the member.
• In-play bets are valid as long as the market remains open. Once a market is closed by h2m, no new bets will be accepted for that match or market.

H2m is fully committed to the principles of Responsible Gambling and provides a range of tools within every member's account to help them play within healthy limits:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits. Decreases to limits take effect immediately, while increases only take effect after 24 hours to allow for a cooling-off period.
• Betting Limits: Maximum limits per bet or per session can be set in the account settings.
• Temporary Self-Exclusion: Members may choose to restrict access to their account for 24 hours, 1 week, 1 month or another self-selected period.
• Permanent Self-Exclusion: For cases requiring long-term access restriction, the permanent self-exclusion option is available and takes effect within 24 hours of the request being made.

If you feel that your gambling activity is beginning to affect your personal life, work, or finances, please use the responsible gaming tools above or contact the h2m support team for further guidance. Additional information is available on the Responsible Gaming page.

The following activities are strictly prohibited on h2m and may result in immediate account termination, forfeiture of account balance, and potential legal action:

• Registering more than one account using the same or similar name, address, phone number, email address, or banking details.
• Using bots, automated software, artificial intelligence or any technological tool to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes, particularly in Live Casino games or poker.
• Exploiting technical errors, glitches or vulnerabilities in the h2m system to obtain illegitimate winnings.
• Using funds derived from illegal activities to make deposits on h2m (money laundering).
• Providing false information to the h2m support team or during the identity verification process.
• Attempting to access or modify h2m's source code, databases, or security systems.

H2m employs an advanced monitoring system to detect suspicious activity patterns. Any account found to be engaging in fraudulent behaviour will be investigated, and if confirmed, all associated winnings will be voided and the account balance may be forfeited at h2m's discretion.

Members may close their h2m account at any time by contacting the customer support team. Before the closure is processed, any eligible account balance will be refunded via the same payment method used for the last deposit, subject to satisfactory identity verification.

H2m reserves the right to suspend or terminate any member's account without prior notice in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Suspected fraud or suspicious activity requiring investigation.
• Instructions from the relevant authorities.
• Account inactivity for more than 12 consecutive months with no login.
• Death of a member (based on official notification from family or the relevant authority).

In cases where an account is suspended pending investigation, h2m will notify the member concerned within 7 business days and indicate the expected duration of the investigation. For accounts inactive for more than 12 months, a monthly account maintenance fee of RM 5 may be charged against the available balance after a written notice has been sent to the registered email address.

H2m takes the protection of members' personal data seriously, in compliance with Malaysia's Personal Data Protection Act 2010. All personal information collected during registration and use of the platform is stored securely using 256-bit SSL encryption.

H2m collects the following information for account management, transaction processing, and regulatory compliance purposes:

• Identity information: full name, identification card number, date of birth.
• Contact information: email address, phone number, full mailing address.
• Financial information: details of the payment methods used for deposits and withdrawals.
• Platform usage data: game history, betting records, account activity logs.

This information will not be shared with third parties without the member's consent, except where required by law or regulatory authority. For more information on how h2m manages your personal data, please refer to Privacy Policy our complete one.

To the extent permitted under applicable Malaysian law, h2m is not liable for:

• Any financial losses incurred as a result of betting or gaming decisions made voluntarily by the member.
• Service disruptions caused by circumstances beyond h2m's control, including power outages, natural disasters, cyberattacks, or telecommunications infrastructure failures.
• Delays in transaction processing caused by third-party payment service providers.
• Loss of account access resulting from a member's failure to keep their login credentials secure.
• Any indirect, consequential, or punitive damages exceeding the value of the transaction in question.

H2m's maximum liability to any member under any circumstances is limited to the current account balance at the time the incident occurs, or RM 1,000 — whichever is greater.

H2m reserves the right to modify, add or remove any part of these Terms & Conditions at any time. Any material amendments will be communicated to members via their registered email or through a prominent notice displayed within the h2m platform at least 7 days before the changes take effect.

Continued use of the h2m platform after the effective date of any amendments constitutes acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account and withdraw any eligible balance before the amendments take effect.

The most current version of the Terms & Conditions is always available on this page, with the date of the latest update displayed at the top of the document. Members are advised to check this page periodically to stay informed of the latest applicable terms.

If you have any questions, concerns or complaints regarding these Terms & Conditions or any aspect of using the h2m platform, our team is ready to assist through the following channels:

• Email: support@h2m.wine — for enquiries requiring documentation or detailed written explanation.
• Live Chat: Available directly within the h2m platform, 24 hours a day, 7 days a week — for immediate assistance in Bahasa Malaysia or English.

H2m is committed to responding to all email enquiries within 24 business hours and live chat enquiries within 5 minutes. For formal complaints regarding game outcomes or transactions, please submit full details including the relevant transaction number or game record to help expedite the investigation process.