H2m takes the privacy of every Malaysian member seriously. This policy clearly explains what data we collect, why we need it, how we store it securely, and your rights as a user of our platform.
H2m's Privacy Commitment
Before reading the full policy, the six core principles below summarise h2m's approach to privacy and personal data protection for every Malaysian member.
H2m collects only the information strictly necessary to manage your account, process transactions, and meet legal requirements. No excess data is gathered purely for marketing or analytics unrelated to your use of h2m.
All personal data and financial information transmitted between your device and h2m's servers is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and Malaysia's leading financial institutions. Data stored in h2m's databases is also encrypted separately for an additional layer of protection.
H2m has never sold, rented, or exchanged members' personal data to any third party for their own marketing purposes, and never will. Your information belongs to you, and we treat it with the utmost respect. Any data sharing required by law will be clearly stated in this policy.
H2m's Privacy Policy is built on the foundation of Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how organisations in Malaysia collect and use personal data. Full compliance with the PDPA is both a legal obligation and h2m's ethical commitment to every member.
Every h2m member has the right to access their personal data, request correction of inaccurate information, apply for data deletion under certain circumstances, and object to the use of their data for specific purposes. Exercising these rights is straightforward and can be done through h2m's customer support.
H2m is committed to being fully transparent about how member data is used. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so every Malaysian member can clearly understand what happens to their personal information.
Important Note: This Privacy Policy applies to all members and users of the h2m platform in Malaysia. By registering for or using h2m's services, you confirm that you have read and understood this policy. If you have any questions about how h2m handles your personal data, please do not hesitate to reach out to us at support@h2m.wine.
H2m is an online betting platform built exclusively for users in Malaysia. We understand that member trust is the foundation of everything we do — and that trust begins with how we handle the personal information entrusted to us.
This Privacy Policy explains in detail how h2m collects, uses, stores, protects, and in certain circumstances shares the personal data of its members. This Policy applies to all information collected through:
H2m operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related regulations in force. As a data controller, h2m is fully responsible for ensuring that members' personal data is processed lawfully, fairly, and transparently.
Interpretation of This Policy: In this document, "we" or "h2m" refers to the entity operating the h2m.wine platform. "You" or "member" refers to any individual who registers for or uses the h2m platform. "Personal data" refers to any information that can be used to identify you, directly or indirectly.
H2m collects members' personal data through several means — some is provided directly by you when registering or using the platform, while some is collected automatically as you use h2m's services.
H2m does not collect sensitive information such as biometric data, medical records, political views, or religious beliefs. Only the minimum data necessary to operate h2m's services safely and responsibly is collected.
H2m uses members' personal data strictly for the following purposes. Each purpose has a clear legal basis under PDPA 2010:
Marketing: h2m may send information about the latest promotions and bonuses to members who have consented to receive marketing communications. You can opt out of marketing emails at any time by clicking the "Unsubscribe" link in any promotional email, or by updating your communication preferences in your h2m account settings.
Under Malaysia's PDPA 2010, h2m processes members' personal data on valid legal bases. The following outlines the basis applied to each processing category:
Should h2m need to process your data for a new purpose that differs from the original purpose communicated to you, h2m will notify you in advance and, where required, seek your fresh consent before such processing begins.
H2m does not sell, rent, or disclose members' personal data to third parties without authorisation, except in the limited situations set out below. All data sharing is subject to strict data protection agreements.
Parties that may receive members' personal data under limited and specific circumstances:
H2m does not share members' personal data with advertising companies, social media platforms, data brokers, or any third party for external marketing purposes. Usage data shared with analytics providers is in aggregated form and does not identify any individual.
H2m continually invests in security infrastructure to protect members' personal data from unauthorised access, loss, misuse, or accidental disclosure. The technical and organisational security measures we practise include:
While h2m takes all reasonable steps to protect your personal data, no security system is 100% foolproof. In the unlikely event of a data breach affecting members' rights and freedoms, h2m will comply with the notification obligations set out under PDPA 2010 and inform affected members within a reasonable timeframe.
H2m retains members' personal data only for as long as necessary for the purposes it was collected, or as required by applicable Malaysian law. The general retention schedule is as follows:
Once the applicable retention period expires, h2m will securely delete or anonymise the data using methods that comply with industry standards for data destruction. Anonymised data — where all identifying information has been irreversibly removed — may be retained for longer periods for aggregate analytics purposes.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by h2m:
You have the right to request a copy of the personal data h2m holds about you. Requests will be processed within 21 business days. A small administrative fee may apply for frequent requests.
If you find that personal data held by h2m is inaccurate or incomplete, you have the right to request a correction. Corrections will be carried out within 14 business days of verification.
In certain circumstances, you may request the deletion of your personal data. This right is not absolute — h2m may need to retain certain data to fulfil legal obligations that cannot be overridden.
You may object to the processing of your data for direct marketing purposes at any time. For other types of processing based on legitimate interests, you may object if you have compelling grounds relating to your particular situation.
You have the right to receive the personal data you have provided to h2m in a structured, machine-readable format, and to transfer it to another data controller under certain circumstances.
Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to the withdrawal.
To exercise any of the rights above, please contact the h2m support team by email at support@h2m.wine by stating the right you wish to exercise and providing sufficient information to verify your identity. h2m will process your request within the timeframe prescribed under PDPA 2010.
H2m uses cookies and similar tracking technologies to enhance the platform experience, maintain session security, and understand how the platform is used. The types of cookies used are as follows:
You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect the functionality of the h2m platform. h2m does not use third-party cookies for targeted advertising or cross-site tracking.
H2m does not target and does not accept registrations from individuals under the age of 18. The h2m platform, including all live casino games, lottery, virtual sports, and Sports Betting, is strictly for adults.
H2m does not knowingly collect personal data from minors. If h2m becomes aware or has reason to believe that personal data of a child under 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe your child under the age of 18 has registered an h2m account, please contact us immediately at support@h2m.wine with the relevant information. We will respond within 24 hours and take immediate action to resolve the issue.
H2m may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes in the technologies we use. Any material amendments will be communicated to members through:
Continued use of the h2m platform after the effective date of any amendment constitutes acceptance of the updated policy. If you do not agree with the changes made, you have the right to close your account in accordance with the procedures set out in h2m's Terms & Conditions. The latest version of this Privacy Policy is always available on the h2m.wine/privacy-policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how h2m handles your personal data, please reach out to us via:
H2m is committed to responding to all privacy enquiries within 14 working days. For complaints involving rights under PDPA 2010 that h2m is unable to resolve to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia through their official channels.
PDPA Compliance: h2m is fully committed to Malaysia's PDPA 2010 and all regulations issued under it. We regard member privacy not merely as a legal obligation, but as an ethical responsibility that informs every business decision involving personal data. Your trust is the most valuable asset entrusted to h2m.
Privacy FAQs
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Over 500,000 Malaysian players have trusted h2m as their go-to betting platform. Privacy and data security are our top priorities — play with complete peace of mind.